If a pupil’s password expires and they don’t remember their password, in the first instance they should contact a C2k manager in their school.  They will be able to reset the pupil’s password for them.

We understand, however, that at this time, it may not always be possible for a pupil to contact someone in their school.  For this reason a service has been put in place which allows a parent or guardian to email:

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and provide the following information:

  • Student First Name and Surname 
  • Student Date of Birth 
  • Student Username  -  ie jbloggs123
  • Name of School  -  Methodist College / Fullerton House / Downey House 
  • School Address - Methodist College, 1 Malone Road, Belfast BT9 6BY / Fullerton House Prep, 1 Malone Road, Belfast BT9 6BY / Downey House School, Pirrie Park, Belfast BT6 0AG

EA staff will then make contact with the parent/guardian who will be asked to provide some additional details to verify the pupil’s identity.  The member of C2k staff will check the details provided against the records held in the school and once verified, will reset the pupil’s password.